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Cryobio’s Response to COVID-19

Shipping Update: 4/9/20

Dear Client,

As promised, we have reassessed our shipping pause and have decided to start shipping orders again.  To have your order shipped, you must confirm that your doctor’s office is open and accepting orders.

While FedEX seems to be running normally, please consider the possibility that circumstances may change and make sure you place your order with enough time to account for any shipping delays.

If your doctor’s office isn’t open or accepting orders yet, you can still place an order and store the sperm with us in our secure storage facility.  We are offering free monthly storage through August 19, 2020.

Thank you and take care!

The team at Cryobio

 

Dear Client, 3/24/20

Allow us to take a moment to address how we are handling the ever-changing recommendations surrounding COVID-19.  This is a challenging time for all of us. While we are being advised to distance ourselves socially, maybe we can all try to feel some peace in the sense that we are all in this together.

We want to assure you, Cryobio is continuing daily operations as long as authorities allow.  Please know that sperm you have previously purchased and stored with us is safe.  We realize that as things continue to change, many of you may have questions regarding purchasing, accessing, and storing donor sperm.  We would like to take the time to address these concerns.

First, please rest assured we are committed to providing you with the care and attention you deserve.  As a team, we have decided that anything we can do virtually will be handled as such, and so most our team is working remotely.  Since we are a laboratory and reproductive tissue storage facility, we have activities that need to be dealt with by laboratory personnel on-site and those activities are continuing to be handled by on-site personnel.  These personnel are following CDC and state of Ohio recommendations to prevent infection with and spread of COVID-19.

Second, you will be able to continue purchasing donor sperm. We know your planned treatment is probably postponed for now because your physician’s office may not be accepting shipments or seeing any non-emergency patients.  That is frustrating for those trying to build a family right now, but it is the absolute right thing to do.  We understand the trials and tribulations that come with trying to build your family with donor sperm and we want to support you during this uncertain time.  So to help in a small way, we will be offering free monthly storage which can be found at, Open or Anonymous Donor Sperm Vial Storage, between now and August 19st, for anyone purchasing donor sperm.

How does that work?

Place an order by phone or through our website and we will store the vials at our secure storage facility in Columbus Ohio.  At our storage facility, sperm is stored in liquid nitrogen tanks that are monitored daily by laboratory personnel.  These tanks and the sperm stored in them will continue to be monitored daily by laboratory personnel according to long standing policies and procedures for as long as we are all coping with the effects of this global pandemic and beyond.

What does that mean?

You can continue to plan on building your family with donor sperm.  You can take your time searching our donor database, choose the donor you wish to use in the future, and rest assured that the donor sperm vials that you purchase will remain safe and readily available for when you are ready and able to use them.

Where can I access this option?

Open or Anonymous Donor Sperm Vial Storage.

 

** Due to the changing restrictions regarding COVID-19, we will be putting a pause on shipping and pickups starting March 24th, 2020 through April 6th, 2020, and will reassess our plan then.  While this was a hard decision to make we believe it was the right call considering the uncertainty of physician’s office hours and the possible interruption of service from FedEx.  We are truly sorry for this inconvenience. **

As always, please continue to reach out to us with any questions and concerns.  The best way to do this currently is by email to [email protected] or by phone at 614.451.4375

 

Thank you and take care!

The team at Cryobio